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S.A.V.E Project and Personal Counseling Services
FAQ
Are my visits confidential?
Yes. There are exceptions, such as when there is a threat to your safety or someone else’s safety. Your counselor will go over the rules of confidentiality with you during your first session.
Does counseling go on my academic record?
No. Your counseling records remain securely stored in our offices.
How much does it cost to receive personal counseling services at Troy University?
Counseling services are free to all registered Troy University students who attend the campus in Troy, AL.
How many sessions can I attend each semester?
All counselors utilize a brief, solution-focused approach to counseling. Therefore, students are given a maximum of 10 sessions per semester to meet with a counselor. It is important that students work hard during sessions, keep scheduled appointments and reschedule with proper notice.
Will I be allowed to choose or switch my counselor?
No. Students are randomly assigned to counselors based on a counselor rotation. Once you begin with your counselor, you will stay with that particular counselor, unless you are referred out to receive additional counseling services.
What can I expect during the first session?
The first session is a time for the counselor to learn more about you and what brought you in to seek help. You will have to fill out some paperwork so we do ask that you try to show up for your appointment at least 5-10 minutes early. The counselor will also go over the office policies and the confidentiality exceptions during the first session. Towards the end of the session, you and your counselor will discuss future treatment goals.
Can I be seen right away or do I need to make an appointment to see a counselor?
You will need to make an appointment to meet with a counselor. We typically do not see students the same day they make an appointment, unless they are in crisis. You can either stop by our offices in Hamil Hall to make an appointment or call us at (334) 670-3700.
Does the counseling center prescribe medication?
No. We do, however, assist with referrals for medication when appropriate.
Can I get an excuse for missed classes, assignment or tests?
No.
Can I get a medical withdrawal?
The counselors are not responsible for authorizing medical withdrawals. Our staff can recommend them when it is clinically appropriate to do so, but the ultimate decision is not up to us. We cannot recommend them for students with whom we have had no or very little contact, especially when it is late in the semester.
What should I do if I have a friend that I am concerned about?
You are always welcome to stop by our offices to pick up some brochures and information about our services. When you speak to your friend, let them know that you are concerned about them and their well-being. Give them our information and encourage them to seek help.
Where is the counseling center located?
We are located on the first floor of Hamil Hall, in the same building as the police department and the student health center.
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